AR Customer Services Specialist with Spanish or French (Process Executive)

AR Customer Services Specialist with Spanish or French (Process Executive)
Wrocław
Poland
Summary

 

This function involves collection calls and cases, documentation
of collection contacts and relevant customer payment information, contact with account executives and management, partner / reseller and sales supporting organizations, and final demands to the write-off stage based on company policies and procedures. Service Provider will be responsible for invoices that are mid-market accounts, small business (SB) accounts, and credit cards, as requested by company.

 

Responsibilities
  • Supporting on call and email Customer queue
  • Contacting by phone and email with customers regarding basic support issues
  • Identifying issue and routing to the right Team / person
  • Dealing with cancellation and reduction request 
  • Managing credit card portfolio collection ending reminders
  • Updating customer’s data in the database processing credit card payments
  • Verifying of received payments
  • Answering customer’s phone and email queries
  • Tracking own activities according with policies
  • Performing activities according with client’s expectations and procedures
  • Performing daily/weekly/monthly/ad-hoc quality controls
  • Participating in other projects and performing activities requested by the Supervisor
We offer
  • Competitive salary with cafeteria benefits
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
  • Pleasant and inspiring working atmosphere
  • Professional development and clear career path
  • Training & development opportunities
You have
  • Ability to build and maintain effective customer/client relationships
  • Good knowledge of English (min. B2 level)
  • Good knowledge of Spanish or French (min. B2 level)
  • Proficient in Google sheets and CRM applications
  • Attention to detail, apply judgement on the job and the ability to effectively multi-task in a deadline driven atmosphere
  • University diploma must have
  • Experience of BPO area nice to have
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.
APLIKUJ TERAZ

Publikacja:
2019-02-11
Firma:
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Miejsce pracy:
dolnośląskie / Wrocław