Customer Success Manager

Customer Success Manager
Wrocław
Description:

We are looking for a technically savvy Customer Success Manager in the FI/CO area who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing and new customer relationships and networking, implementing success programs, contributing to sales, onboarding and training new clients/customers, and minimizing churn.

 

Responsibilities:
  • Develop and manage client portfolios
  • Contribute to clients satisfaction
  • Analyze customer data and processes to improve customer experience
  • Hold product demonstrations for customers
  • Improve Customer/Client Onboarding processes
  • Evaluate and improve tutorials and other communication infrastructure
  • Mediate between clients and the organization
  • Handle and resolve customer requests and complaints
  • Minimize customer churn
Requirements:
  • Communications or marketing degree
  • Excellent command of written and spoken English (Advanced, must have)
  • Experience with SAP in financial/banking area
  • Highly organized and able to multitask
  • Self-driven and proactive nature
  • Excellent communication and interpersonal skills
  • High computer literacy and ability to learn new software
  • Knowledge of customer success processes
  • Experience in document creation
  • Patient and active listener
  • Passion for service
Conditions:
  • Young and friendly team,
  • Corporate and social events,
  • Social package (additional medical insurance, Multisport or sports activities compensation, etc.),
  • Free English and German courses.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
APLIKUJ TERAZ

Zobacz podobne oferty

SZCZEGÓŁY OGŁOSZENIA
Firma:
Fujitsu Technology Solutions Sp. z o.o.
Lokalizacja:
dolnośląskie/
Data publikacji:
wczoraj
Poznaj ofertę...
Coordination and management of the process related activities Process execution Development and understanding of the customers’ environment and service delivery requirements to enable the delivery of the service Following established processes/systems and...
SZCZEGÓŁY OGŁOSZENIA
Firma:
Fujitsu Technology Solutions Sp. z o.o.
Lokalizacja:
dolnośląskie/
Data publikacji:
2022-05-16
Poznaj ofertę...
People Management. Manages, motivates and develops a small team of service desk employees, ensuring that the service levels constantly improve and contribute to growth in new business. Customer Relations. Establishes relationships with middle to senior level...
SZCZEGÓŁY OGŁOSZENIA
Firma:
Fujitsu Technology Solutions Sp. z o.o.
Lokalizacja:
dolnośląskie/
Data publikacji:
2022-05-16
Poznaj ofertę...
People Management. Manages, motivates and develops a small team of service desk employees, ensuring that the service levels constantly improve and contribute to growth in new business. Customer Relations. Establishes relationships with middle to senior level...
Publikacja:
2022-04-18
Firma:
LeverX Group
Miejsce pracy:
dolnośląskie / Wrocław