German Speaking Customer Service Professional

 

Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.

 

We are looking for candidates for the position: 

 

German Speaking Consumer Experience Advisor (remote recruitment)

Place of work: Work from home

 

German Speaking Customer Service Professional
Reference Number: 244610
THE ROLE

Consumer Experience Advisor / Brand Ambassador is a consumer facing role providing resolution and support to online consumers and global consumer care including order taking and upselling/cross selling of products, promotion of products through online beauty advice, handling consumer enquiries though phone and e-mail and liaise with external parties to obtain information to resolve queries.

 

KEY RESPONSIBILITIES:
  • Provide advice, answer questions and promote our brands in every interaction by phone and e-mails
  • Process consumer orders, providing information to enable cross selling and upselling of products
  • Provide reports, resolve technical queries and undertake associated administrative activities
  • Maintain and update product related information, marketing, promotional events, pricing, etc, where applicable
  • Provide a “High-Touch” consumer service to our customers
SKILLS AND EXPERIENCE:
  • German C1/C2
  • English B1/B2
  • Excellent communication skills both written and verbal
  • The desire to exceed expectations and ability to take ownership of issues
  • The ability to prioritise and manage the workload effectively, have a flexible approach, be able to work independently, but also a team player
  • Previous experience and knowledge of systems and liaising with suppliers
  • Ability to handle difficult situations and tasks
  • Computer skills (MS Office)
WHAT DO WE OFFER:
  • Labor contact (full time 40 h/week)
  • Private healthcare
  • Multisport card
  • Christmas vouchers
  • Employee command program
  • Trainings
When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Sitel Polska Sp. z o.o. for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”
Application submission signifies the applicants agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Sitel Global Corporations privacy policy (available at www.sitel.com).
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