Junior IT Support Specialist

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. Thats why Hemmersbach is The Social Purpose IT Company.


Junior IT Support Specialist
woj. dolnośląskie
Your Tasks
  • Providing 2nd line support for an international customer
  • Troubleshooting and configuring applications, finding a solution for occurring problems
  • Analyzing and solving IT issues related to hardware and Microsoft Windows Environment
  • Liaising with users from different departments
  • Escalating major problems to 3rd line support

Our Requirements
  • Very good English
  • Experience in IT troubleshooting (Windows and software-related)
  • Effective communication skills (primarily with the customer and team members)
  • Ability to handle priorities and work under pressure
  • Knowledge about remote support
  • Ability to work on shifts
Would be an asset:
  • Experience in working with IT ticket tools
  • Availability for shift-pattern work (8 h shift) from Monday to Sunday

Your Benefits
  • A secure job position in an exponentially growing international IT company
  • Room to implement your own ideas, challenges within your own responsibility
  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
  • A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids Family
  • Welcome package, full introduction into the company, Buddy program to help you get started
  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees kids access to educational modules
  • Remote work possibility
  • A package of co-funded benefits: multisport card, private health care as well as life insurance for you, your partner, and family members


Your Tasks
  • Providing 2nd line support for an international customer
  • Troubleshooting and configuring applications, finding a solution for occurring problems
  • Analyzing and solving IT issues related to hardware and Microsoft Windows Environment
  • Liaising with users from different departments
  • Escalating major problems to 3rd line support

Our Requirements
  • Very good English
  • Experience in IT troubleshooting (Windows and software-related)
  • Effective communication skills (primarily with the customer and team members)
  • Ability to handle priorities and work under pressure
  • Knowledge about remote support
  • Ability to work on shifts
Would be an asset:
  • Experience in working with IT ticket tools
  • Availability for shift-pattern work (8 h shift) from Monday to Sunday

YOUR BENEFITS

  • Health care package (Luxmed) for 1 PLN
  • Life insurance
  • Co-funded Multisport card
  • Co-funded & office delivered lunches
  • Onboarding program
  • Job with a purpose
  • Development opportunities
BENEFITS
  • Health care package (Luxmed) for 1 PLN
  • Life insurance
  • Co-funded Multisport card
  • Co-funded & office delivered lunches
  • Onboarding program
  • Job with a purpose
  • Development opportunities
APLIKUJ TERAZ

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