Local IT Support Engineer

HCL’s global delivery center in Krakow was established in 2007. It works with several Fortune 500 firms, primarily offering multilingual global technical support. Today, we assist more than 65 customers in 25 different languages and are present in Krakow and Wroclaw. 


HCL Technologies helps global enterprises reimagine their businesses for the digital age. Through innovative technology solutions built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, we solve complex business problems for our clients. We are a ‘next-generation’ technology firm, driven by a unique Mode 1-2-3 strategy that not only acts as our roadmap for the future, but also a powerful model for any enterprise looking to thrive in this age of disruption.


HCL operates out of 45 countries with over 149,000+ ideapreneurs from 140 nationalities and has consolidated revenues of USD 9.7 billion, for 12 Months ended 31st Dec 2019.


Local IT Support Engineer
Miejsce pracy: Wrocław

Local IT Support Engineer is closely working with end users, delivering hands on support related to computers, printers and mobile devices. Engineer works with incidents finding the solution. Engineer role is also to prepare new equipment and maintain the existing ones. Their duty is to work closely with second- and third-line support engineers escalating and resolving the issues. On daily basis delivers high quality support also to VIP users 

Required skills: 
  • Hands-on experience with Windows troubleshooting 
  • Hardware experience with PC, printers and mobiles 
  • Knowing basics of mobile devices troubleshooting 
  • Experience with IT Service Management tools like - Service Now, Remedy – good to have 
  • Good organization and prioritization of daily tasks 
  • Team player 
  • Great communication skills 
  • Polish - fluent 
  • English - B2 
We offer:
  • Life insurance
  • Private healthcare
  • MultiSport Card
  • Clear career path in a growing multinational organization

At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidates consent to process personal data will be considered.

Please use the sentence below:

I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

I hereby give consent for my personal data included in the application to be processed by HCL Poland Sp. z o. o. for the purposes of future recruitment processes.

HCL Poland
Miejsce pracy:
dolnośląskie / Wrocław