Service Desk Agent

 

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

 

For our Global Service Desk Team we are seeking the following:

 


Service Desk Agent
Wroclaw
YOUR TASKS
  • Monitoring incoming and outgoing tickets in our internal system
  • Collaborating with our engineers (supporting)
  • Data validation, analysis, and reporting
  • Maintaining positive relations with our customers
  • Monitoring the correct timelines (SLA) and ticket flow
  • Managing outgoing and incoming phone calls (in English)

OUR REQUIREMENTS
  • Very good English skills
  • MS Office knowledge (especially Excel and Outlook)
  • Experience in customer service
  • Proactivity with the flexibility to take over new tasks
  • Strong analytical skills
  • Ability to work on shifts (24/7 system)
YOUR BENEFITS
  • A secure job position in an exponentially growing international IT company
  • Room to implement your own ideas, challenges within your own responsibility
  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
  • A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
  • Welcome package, full introduction into the company, Buddy program to help you get started
  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
  • Remote work possibility during the pandemic
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members



YOUR TASKS
  • Monitoring incoming and outgoing tickets in our internal system
  • Collaborating with our engineers (supporting)
  • Data validation, analysis, and reporting
  • Maintaining positive relations with our customers
  • Monitoring the correct timelines (SLA) and ticket flow
  • Managing outgoing and incoming phone calls (in English)

OUR REQUIREMENTS
  • Very good English skills
  • MS Office knowledge (especially Excel and Outlook)
  • Experience in customer service
  • Proactivity with the flexibility to take over new tasks
  • Strong analytical skills
  • Ability to work on shifts (24/7 system)
YOUR BENEFITS
  • A secure job position in an exponentially growing international IT company
  • Room to implement your own ideas, challenges within your own responsibility
  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
  • A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
  • Welcome package, full introduction into the company, Buddy program to help you get started
  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
  • Remote work possibility during the pandemic
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members

YOUR BENEFITS

  • Health care package (Luxmed) for 1 PLN
  • Life insurance
  • Co-funded Multisport card
  • Co-funded & office delivered lunches
  • Onboarding program
  • Job with a purpose
  • Development opportunities
  • Remote work during the pandemic
BENEFITS
  • Health care package (Luxmed) for 1 PLN
  • Life insurance
  • Co-funded Multisport card
  • Co-funded & office delivered lunches
  • Onboarding program
  • Job with a purpose
  • Development opportunities
  • Remote work during the pandemic
APLIKUJ TERAZ

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