Service Intelligence & Tool Engineer

Service Intelligence & Tool Engineer

Type of contract: B2B OR full-time employment


As an Operational Intelligence Tools Engineer, you will work with a variety of high performing teammates and serve as a motivating guide for performance, providing intelligent proactive monitoring tools to ensure end-to-end insight to mission critical applications for all Company teams


  • Serve in the role of technical subject matter expert, refining existing functional requirements for monitoring and event management tools and participate in the development of an integrated monitoring/event management tooling plan and architecture.
  • Responsible for the definition and delivery of activities on the monitoring roadmap.
  • Collaborate with network operations & engineering teams, application developers, management and infrastructure teams to assess near- and long-term monitoring needs.
  • Assist with improving the standards of the consumer experience by providing metric visibility into a system s performance.
  • Share your monitoring expertise to enable & support groups that require performance and troubleshooting guidance.
  • Participate in design documentation of monitoring related solutions.
  • Plan, engineer, and implement extensive and cost-effective computing environments.
  • Participate in process development with customers and service providers.
  • Effectively communicate instrument capabilities and processes to varying stakeholders.
You have
  • Bachelor s degree in Computer Science, Information Technology, Mathematics, Business Administration, or a related field; or, an equivalent combination of education and related work experience.
  • Minimum of 5 years of experience with implementation, operations, maintenance of IT systems and/or administration of software functions in multi-platform and multi-system environments.
  • Experience implementing and delivering monitoring solutions in development, QA, and Production environments.
  • Experience with administration of network monitoring resources such as SolarWinds, ExtraHop, NetScout, etc.
  • Excellent foundation and knowledge of OSI model.
  • Experience working in a network operations environment, high degree of familiarity with technology such as firewalls, routers, switches, load balancers, etc.
  • Basic understanding of Windows server administration.
  • Experience with monitoring solutions and methodologies including server and network performance, hardware, web synthetics, and application performance monitoring a plus.
  • CCNA certification or similar.
  • Advanced scripting skills such as: shell scripts and supporting program languages bash, ruby, perl, python, regular expression, JavaScript, selenium, etc.
  • Excellent foundation in computer and operating systems, understanding performance metrics, statistical calculations, systems troubleshooting, runbook automation.
  • Excellent communication skills and ability to interact with management and all teams involved in the operational or development process.
We offer
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
  • Pleasant and inspiring working atmosphere.
  • Professional development and clear career path.
  • Training & development opportunities.
  • Competitive salary with cafeteria benefits.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.

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