Technical Support Representative

TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.
For our Client, Scandinavian company that is empowering Fortune 500s and global enterprises and their supply chain logistics stakeholders to achieve greater efficiency by automating supply chains and business processes and optimizing communication through technology. Companys mission is to deliver value across the end-to-end supply chain by dramatically increasing the visibility of product flow and condition quality while minimizing waste.
Technical Support Representative
CITY Wrocław
Ref. number: 46420#21040022
Responsibilities:
  • Analyzing logs using ELK (Elasticsearch, Logstash and Kibana) stack platform
  • Solving received cases, performing further troubleshooting on issues with interface, devices, connectivity, data missing, reports etc.
  • Escalation of the issues according to existing procedures
  • Performin trainings for the companys customers (online / in the office) on request
  • Supporting 1st line of support in more difficult cases
  • Ticketing boards management
  • Contribution to existing knowledge base
Requirements:
  • At least 2 years of technical support experience
  • Fluency in English
  • Hand on experience in SQL
  • Knowledge of Atlassian software
  • Customer-orientated
  • Willingness to work in shifts schedule to cover business needs
  • Technical and analytical mindset, attention to detail
  • Highly developed soft skills, being a reliable team player


Additional advantages:

  • Basic programming skills - best - Java
We offer:
  • Employment based on an employment contract or a B2B contract
  • Provided office equipment (laptop + docking station + two screens + office chair) or possibility on work on own equipment
  • Quarterly meetings in Iceland where all team members attend workshops/meetings, travel expenses are paid
  • Work in a modern environment in a company from Iceland
  • Scandinavian work culture
In the uploaded materials please add the following clause: "I hereby give consent for my personal data to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2016 No 922). I agree to share my personal information for potential employers. I hereby confirm that the data above is true and consent to the processing and managing my data given to TeamQuest Sp. zo.o. with its seat in Warsaw, zip code 00-814 , Miedziana 3A No 21 for staff recruitment purposes. I furthermore declare herein that I was informed that TeamQuest with its seat in Warsaw, Miedziana 3A 49 No 21 is the Administrator of my data and that my data can be submitted to potential employers and that I have the right to not only access and correct it, but also object to its processing for the above described purpose and its submission to 3rd party companies, as well as insist on the cessation of the processing of my data. The submission of personal data is optional. Simultaneously, I consent to the verification of the documents and information provided by me. We kindly inform you that we will only respond to selected applications.
TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.

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